Currently I am the Lead UX Designer for USAGov and USAGov en Español with GSA. The work for these projects is not included here in my public portfolio. Please contact me directly for more information.

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• Develop and recommend user experience and design solutions and provide in depth guidance in implementation

• Serve as a project wide resource as a Subject Matter Expert (SME) in design, accessibility, and UX, providing advice concerning content, design, CX/user experience, and accessibility

• Maintain a system of communication between multiple teams to keep projects moving with transparency

• Design user-focused websites and tools, including phases of wire framing, user flows, all fidelity mockups, user testing, and more

• Shape and lead solutions to accessible data visualization in an increasingly complex and changing technological environment

• Provide ongoing evaluation of activities in functional area(s) of responsibility and expertise. Identify the need for changes in operation, emphasis, priorities, planning, training, or methodologies and makes recommendations to remedy the situation

• Apply knowledge of user-centered design process

• Attend conferences and symposia with professional public and private organizations to further develop coordinated approaches to user experience, data visualization, and design

• Design and maintain a design and branding guide of rules and branding asset library

• Provide creative and brand guidance on the platform and all of its channels (websites, contact center and social media)

• Collaborate with multiple teams (UX, Content, Development, Analytics and Accessibility) to evolve and refine our design system, ensuring visual cohesion and engineering efficiency across the digital presence

• Analyze user feedback and activity, and iterate to enhance the user experience of  products

• Design interfaces for our various products including USAGov and Vote.gov

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In my previous role, I was the designer for behavioral energy efficiency programs, including R&D and UX/UI for multiple utilities, including  Georgia Power, PG&E, Consumers Energy, Ameren, AEP Public Service of Oklahoma. Behavioral programs provide a unique opportunity to open a dialogue with large groups of users about their energy use. My mission is to present personalized data reports regarding energy usage to the consumer in a way that engages and shifts their behavior from passive recipient of energy reports to active participant in other programs including digital experiences and promotions. Sparking and keeping consumer interest is critical to changing the amount and type of attention these reports receive and motivating the consumer to take actions to reduce their energy usage.

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