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When the Words Are There But the Voice Isn't: Selective Mutism and the Myth of Accessible Public Space
Selective mutism is one of the most misunderstood conditions in the cognitive disability space. Most people hear "mutism" and assume silence—a person who simply doesn't speak. But selective mutism isn't a choice, a mood, or shyness. Classified in the DSM-5 as an anxiety disorder, it describes a condition in which the neurological ability to speak becomes functionally inaccessible in specific social contexts, even when the person desperately wants to speak. The words are there
Nicole Brennan
Mar 33 min read


Sometimes You’re The Spark
Sometimes people aren’t as into it as you are. I’m enamored with artwork — with the mix of arts, deep passion, and creativity. It fuels my day. When I get to collaborate with someone who’s just as into it, that energy is unmatched. There’s a spark, a rhythm, a kind of beautiful intensity that carries you both forward. In product design, in art, in music — that shared flow creates magic. I love that feeling of creative electricity — but I’ve learned it’s not the only kind of c
Nicole Brennan
Nov 11, 20251 min read


What If We Measured Success Differently?
A smiling low vision youth engaging with a digital kiosk in a library, with large text and simple interface on screen. What if we...
Nicole Brennan
Jul 31, 20252 min read
Mutual Care, Side Quests, and Doctor’s Orders
This weekend I mowed my neighbor’s lawn. She’s someone who’s spent 30 years as a public school teacher, grew up on a farm, and doesn’t...
Nicole Brennan
Jul 21, 20251 min read


Designing for People on Their Worst Day: Why Empathy and Resilience Matter in Public Service UX
Upset African American man with hand covering face, sitting in front of a computer If you want to help people, design something that...
Nicole Brennan
Jul 18, 20252 min read


Why I'm Starting This Blog
I’ve spent two decades designing products that are meant to work for everyone—and I mean everyone. That includes people with...
Nicole Brennan
Jul 10, 20251 min read
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